Housekeeping Operations Lead

Sonesta Hotels International Corporation; Chicago (IL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta Hotels International Corporation is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest rooms and public spaces, ensuring the hotel meets the highest cleanliness and presentation standards. You will oversee team members, conduct room inspections, and drive guest satisfaction in a fast-paced environment.

This role focuses on organized leadership, operational coordination, and a guest-focused mindset, with opportunities to train staff and collaborate with

Qualifications

• Previous housekeeping or hospitality experience preferred.
• Leadership or supervisory experience preferred.
• Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations.
• Excellent communication, teamwork, organizational, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Flexibility to work mornings/evenings/weekends/holidays/on-call.

Responsibilities

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
• Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards are consistently maintained.
• Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met.
• Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts.
• Respond quickly and professionally to guest requests, operational concerns, and service recovery situations.
• Partner with Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations and guest experiences.
• Assist with onboarding, training, scheduling, coaching, and operational communication for housekeeping team members.
• Ensure compliance with sanitation standards, OSHA regulations, chemical handling procedures, hotel safety policies, and operational guidelines.
• Maintain housekeeping closets, storage areas, supplies, linens, and operational equipment in clean and organized condition.
• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational assignments as needed.
• Help foster a positive, collaborative, and guest-focused environment aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

Skills

Leadership

Communication

Hospitality ops

Attention to detail

Guest service

Supervision

Job description

Sonesta Hotels International Corporation is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest rooms and public spaces, ensuring the hotel meets the highest cleanliness and presentation standards. You will oversee team members, conduct room inspections, and drive guest satisfaction in a fast-paced environment.

This role focuses on organized leadership, operational coordination, and a guest-focused mindset, with opportunities to train staff and collaborate with