Housekeeping Supervisor — Guest Experience

Sonesta International Hotels Corporation; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Match

Paid Vacation & Sick Time

Hotel Discounts

Education Assistance

Life Insurance

Job summary

Sonesta International Hotels Corporation is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest rooms, public spaces and back-of-house areas, ensuring the highest cleanliness and presentation. You will supervise team members, perform inspections, and coordinate with Front Office and Engineering to deliver exceptional guest experiences.

Ideal candidates bring prior housekeeping or supervisory experience in hospitality, strong communication and organizational

Qualifications

• Previous housekeeping, hotel, hospitality, cleaning, laundry, or facilities experience preferred.
• Previous leadership or supervisory experience within hospitality or housekeeping operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures and hospitality service expectations.
• Excellent communication, teamwork, organizational and problem-solving skills.

Responsibilities

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
• Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards.
• Inspect guest rooms, public spaces, and operational areas to ensure brand standards and cleanliness.
• Monitor room readiness, productivity, and guest satisfaction during shifts.
• Respond quickly to guest requests and service issues.
• Partner with Front Office, Engineering, Laundry, and leadership teams to support seamless operations.
• Assist with onboarding, training, scheduling, coaching, and communication for team members.
• Ensure sanitation, OSHA, chemical handling, safety policies.
• Maintain storage areas, supplies, linens, and equipment in good condition.
• Support VIP arrivals, group business, deep cleaning projects, and inspections.

Skills

Leadership

Communication

Teamwork

Multitasking

Job description

Sonesta International Hotels Corporation is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest rooms, public spaces and back-of-house areas, ensuring the highest cleanliness and presentation. You will supervise team members, perform inspections, and coordinate with Front Office and Engineering to deliver exceptional guest experiences.

Ideal candidates bring prior housekeeping or supervisory experience in hospitality, strong communication and organizational