Executive Housekeeper: Lead Hotel Ops & Guest Experience

Sonesta Hotels International Corporation in; Miami Beach (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401(k) Match

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Education Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking an Executive Housekeeper to lead housekeeping and laundry operations across the property, driving cleanliness standards and guest satisfaction.

This role oversees guest rooms, public areas, linen management, and back‑of‑house spaces while partnering with Front Office, Engineering, and Operations to exceed guest expectations. Five or more years in housekeeping leadership and strong budgeting, staffing, and safety knowledge are preferred.

Qualifications

• 5+ years of progressive housekeeping, hotel operations, or hospitality leadership experience preferred.
• Experience managing housekeeping budgets, forecasting, staffing plans, productivity metrics, and vendor relationships.
• Knowledge of sanitation standards, OSHA regulations, chemical handling procedures, and hotel safety requirements preferred.
• Strong leadership, communication, organizational, and problem‑solving skills.

Responsibilities

• Lead all housekeeping and laundry operations across guest rooms, suites, public areas, back‑of‑house spaces, and hotel facilities.
• Recruit, train, coach, schedule, and develop housekeeping and laundry teams to support operational excellence and exceptional guest experiences.
• Ensure hotel cleanliness, presentation, sanitation, and brand standards are consistently maintained across all areas of the property.
• Monitor guest satisfaction, cleanliness scores, online reviews, room inspections, and service recovery opportunities to drive continuous improvement.
• Partner with Front Office, Engineering, Operations, and hotel leadership teams to support seamless hotel operations and guest readiness.
• Oversee room inspection programs, housekeeping productivity, labor management, inventory control, linen management, and departmental budgets.
• Manage housekeeping supplies, equipment, vendor relationships, purchasing, and operational expenses to support efficiency and profitability.
• Ensure compliance with hotel operational procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies.
• Support VIP arrivals, group business, special projects, deep cleaning initiatives, and hotel renovation or transition activities as needed.
• Maintain cleanliness and operational readiness across housekeeping closets, laundry areas, storage spaces, and employee work areas.
• Analyze operational KPIs, productivity reports, labor metrics, and housekeeping performance data to identify opportunities for improvement.
• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Leadership

Operations management

Budgeting

Staff development

Communication

Job description

Sonesta International Hotels is seeking an Executive Housekeeper to lead housekeeping and laundry operations across the property, driving cleanliness standards and guest satisfaction.

This role oversees guest rooms, public areas, linen management, and back‑of‑house spaces while partnering with Front Office, Engineering, and Operations to exceed guest expectations. Five or more years in housekeeping leadership and strong budgeting, staffing, and safety knowledge are preferred.