Housekeeping Supervisor — Lead Team, Elevate Service & Standards

HHM Hospitality; Port Everglades (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Housekeeping Supervisor to oversee housekeeping staff and ensure guest service and sustainability standards are met. The role involves supervising, training, scheduling, and supporting associates to maintain HHM brand quality.

Responsibilities include hiring assistance when needed, ensuring safe work practices, and contributing to guest satisfaction. The candidate should have prior housekeeping experience and some supervisory exposure.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Screen job applicants, and hire new employees.
• Train staff to clean rooms according to established standards.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• Occasionally clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns.
• Supervise laundry employees, if applicable.
• Prepare work schedules for associates or coordinate with vendors for staffing.
• Follow sustainability guidelines under EarthView program.
• Practice safe work habits and use PPE.
• Assist in breakfast area as needed.
• Ensure overall guest satisfaction.

Skills

Supervisory experience

Housekeeping experience

Education

High School diploma

Job description

HHM Hotels is seeking a Housekeeping Supervisor to oversee housekeeping staff and ensure guest service and sustainability standards are met. The role involves supervising, training, scheduling, and supporting associates to maintain HHM brand quality.

Responsibilities include hiring assistance when needed, ensuring safe work practices, and contributing to guest satisfaction. The candidate should have prior housekeeping experience and some supervisory exposure.