Housekeeping Supervisor - Guest Experience Lead

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 38,000 - 58,000; Full time

Job summary

HEI Hotels & Resorts is seeking a Housekeeping Supervisor for the Hilton Airport Atlanta. You will lead the housekeeping team, ensuring safety, cleanliness, and excellent guest experiences in a fast-paced hotel environment.

Responsibilities include supervising staff, training, inspections, inventory control, and responding to guest needs. This role emphasizes strong communication and hands-on leadership within our hospitality team.

Qualifications

• Experience in housekeeping management preferred.
• Ability to lift up to 100 lbs with or without accommodation.
• Strong verbal and written communication skills.

Responsibilities

• Supervise housekeeping staff with training, coaching, and feedback.
• Interview, hire, train, and evaluate staff as needed.
• Inspect guest rooms, public areas, and back of house for cleanliness and safety.
• Assign tasks and manage shifts to ensure smooth operations.
• Provide supplies and manage inventory while controlling costs.
• Respond to guest requests and resolve issues to ensure satisfaction.

Skills

Housekeeping experience

Communication skills

Mobility

Team supervision

Job description

HEI Hotels & Resorts is seeking a Housekeeping Supervisor for the Hilton Airport Atlanta. You will lead the housekeeping team, ensuring safety, cleanliness, and excellent guest experiences in a fast-paced hotel environment.

Responsibilities include supervising staff, training, inspections, inventory control, and responding to guest needs. This role emphasizes strong communication and hands-on leadership within our hospitality team.