Housekeeping Supervisor

Hei Hotels Inc.; Atlanta (GA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free lunch and dinner during working

Free transportation to MARTA station

401(k) with matching funds

Hotel room discounts

YouDecide program discounts

Meal and transportation benefits

Job summary

HEI Hotels and Resorts is seeking a Housekeeping Supervisor for the Hilton Atlanta Airport on-site in Atlanta, GA. You will lead the housekeeping team, coach staff, and ensure guest rooms and public areas meet cleanliness and safety standards.

Responsibilities include interviewing and training staff, assigning tasks, managing supplies, and responding to guest requests to maintain high satisfaction. This full-time role includes benefits and opportunity for professional growth.

Qualifications

• Housekeeping experience preferred.
• Ability to lift up to 100 lbs with or without accommodation.
• Move throughout the building to assist staff when needed.
• Effective verbal and written communication skills.

Responsibilities

• Supervise the housekeeping staff, providing training, coaching and feedback.
• Interview, hire, train, evaluate and discipline staff as needed.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas and back of the house.
• Assign tasks and manage inventory and supplies to control costs.
• Respond to guest requests and resolve issues to maintain satisfaction.
• Log Lost and Found items and respond to inquiries.
• Implement emergency procedures and ensure safety compliance.
• Maintain attendance and perform other duties as assigned.

Skills

Housekeeping experience

Staff supervision

Communication skills

Job description

## Housekeeping SupervisorApply: On-Site: Hilton Atlanta Airport - Atlanta, GA: Full time: Posted Today: JR119190**About Us**Exciting things are happening at the Hilton Airport Atlanta and we want you to be part of our team, where we believe in our family style leadership model. Our primary focus is on driving the development of our team and fostering a culture of continuous growth and learning. Additionally our family enjoys the free transportation to and from MARTA station to the hotel and free lunch and dinner during working hours.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.### **Essential Duties and Responsibilities*** Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.* Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.* Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.* Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.* Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.* Respond to guest requests, concerns, and problems to ensure guest satisfaction.* Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.* Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Housekeeping experience preferred.* Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.* Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.