Guest Experience Supervisor - Front Desk

The Hotel at Avalon; Atlanta (GA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free transportation to MARTA station

Free lunch and dinner during working H

Job summary

Hilton Atlanta Airport is seeking a Front Desk Supervisor to support the Front Office Manager in delivering exceptional guest service. The role involves greeting guests, processing check-ins and check-outs, and ensuring efficient front desk operations in a fast-paced environment.

The ideal candidate has at least one year of hospitality or customer-service experience, strong communication skills, and the ability to work calmly under pressure.

Qualifications

• One year experience in hospitality or customer-service roles.
• Ability to handle guest inquiries with tact and diplomacy.
• Strong communication and math skills for front-desk tasks.

Responsibilities

• Assist Front Office Manager in managing daily front desk operations.
• Greet guests warmly, check in/out, and handle guest requests.
• Resolve guest issues promptly by researching solutions and communicating outcomes.

Skills

Customer service

Job description

Hilton Atlanta Airport is seeking a Front Desk Supervisor to support the Front Office Manager in delivering exceptional guest service. The role involves greeting guests, processing check-ins and check-outs, and ensuring efficient front desk operations in a fast-paced environment.

The ideal candidate has at least one year of hospitality or customer-service experience, strong communication skills, and the ability to work calmly under pressure.