Front Desk Supervisor — Elevate Guest Experience

Hei Hotels Inc.; Atlanta (GA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with employer match

Hotel room discount

Job summary

HEI Hotels and Resorts is seeking a Front Desk Supervisor for on-site operations at Hilton Atlanta Airport in Atlanta, GA. The candidate will assist the Front Office Manager, greet guests, and ensure smooth check-in/check-out, while maintaining service standards and financial controls.

The role requires a minimum of one year in hospitality/customer service, strong communication, and computer skills to operate the front desk systems and handle guest inquiries efficiently.

Qualifications

• One year of experience in customer service in hospitality or similar industry.
• Able to greet guests warmly and manage front desk tasks.
• Strong numerical and calculator skills for mid-level arithmetic.

Responsibilities

• Greet guests and provide a warm welcome.
• Complete registration with accurate guest and room details.
• Process payments and balance a house bank.
• Answer phones promptly and relay messages.
• Resolve guest concerns by researching and acting on solutions.
• Assist Front Office Manager to supervise staff and operations.

Skills

Customer service

Front desk operations

Cash handling

Computer proficiency

Communication skills

Tools

PMS software

Job description

HEI Hotels and Resorts is seeking a Front Desk Supervisor for on-site operations at Hilton Atlanta Airport in Atlanta, GA. The candidate will assist the Front Office Manager, greet guests, and ensure smooth check-in/check-out, while maintaining service standards and financial controls.

The role requires a minimum of one year in hospitality/customer service, strong communication, and computer skills to operate the front desk systems and handle guest inquiries efficiently.