Housekeeping Supervisor — Elevate Guest Experience & Standards

Hampton Inn Morehead City; Morehead City (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Travel Discounts

Commuter Transit and Parking Benefits

Life Insurance

Educational/Professional Development

Referral Bonus Program

Job summary

Hampton Inn Morehead City seeks a Housekeeping Supervisor to oversee the housekeeping team and ensure guest service excellence while upholding brand standards and sustainability initiatives. The role involves training, scheduling, and coaching staff, with a focus on maintaining high cleanliness and safety levels in a hospitality environment.

The position requires prior housekeeping experience and at least some supervisory responsibility, with opportunities for growth along the executive path

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees).
• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Supervisory experience

Staff coaching

Guest service focus

Education

High School diploma

Job description

Hampton Inn Morehead City seeks a Housekeeping Supervisor to oversee the housekeeping team and ensure guest service excellence while upholding brand standards and sustainability initiatives. The role involves training, scheduling, and coaching staff, with a focus on maintaining high cleanliness and safety levels in a hospitality environment.

The position requires prior housekeeping experience and at least some supervisory responsibility, with opportunities for growth along the executive path