Housekeeping Supervisor - Lead Rooms & Training

Island Hospitality Management; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,?

Vision Insurance

Paid Time Off

Employee Discounts

401(k) Retirement plan

Wellness programs

Job summary

Island Hospitality Management is seeking a hands-on Housekeeping Supervisor in Charlotte, NC to oversee day-to-day housekeeping operations, ensure rooms meet brand standards, and lead a team to deliver exceptional guest experiences.

The ideal candidate will supervise staff, coordinate with maintenance and front desk, and uphold service guarantees across all guest areas. This role emphasizes accountability, communication, and a commitment to excellence in a fast-paced hospitality environment.

Qualifications

• Meticulous attention to cleanliness and standards.
• Strong leadership and ability to train staff.
• Excellent communication with guests and other departments.

Responsibilities

• Perform housekeeping duties to ensure guest rooms meet brand and IHM standards.
• Deliver linens to laundry and coordinate with housekeeping team.
• Inspect rooms and public spaces daily for cleanliness and readiness.
• Train new staff on service standards and safety procedures.
• Coordinate maintenance needs and communicate with front desk on room status.

Skills

Attention to detail

Leadership

Communication

Guest service

Problem solving

Job description

Island Hospitality Management is seeking a hands-on Housekeeping Supervisor in Charlotte, NC to oversee day-to-day housekeeping operations, ensure rooms meet brand standards, and lead a team to deliver exceptional guest experiences.

The ideal candidate will supervise staff, coordinate with maintenance and front desk, and uphold service guarantees across all guest areas. This role emphasizes accountability, communication, and a commitment to excellence in a fast-paced hospitality environment.