Housekeeping Manager: Lead Teams, Elevate Service

HHM Hospitality; Washington (District of Columbia); On-site; USD 52,000 - 68,000; Full time

Job summary

HHM Hotels in Washington, DC is seeking a Housekeeping Manager to lead daily housekeeping operations ensuring guest service, quality and sustainability standards are met.

You will interview, train, schedule and coach associates, monitor performance, inspect rooms and common areas, resolve guest concerns, and manage inventories and paperwork. This role requires a high school diploma and at least one year of housekeeping supervisor experience, with a focus on safety and brand standards.

Qualifications

• One year of housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
• Prepare schedules based on occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Commit to brand standards and HHM EarthView sustainability guidelines.
• Follow safety protocols and wear protective equipment as directed.
• Perform other duties as requested by management.

Skills

Supervising staff

Education

High School diploma or equivalent

Job description

HHM Hotels in Washington, DC is seeking a Housekeeping Manager to lead daily housekeeping operations ensuring guest service, quality and sustainability standards are met.

You will interview, train, schedule and coach associates, monitor performance, inspect rooms and common areas, resolve guest concerns, and manage inventories and paperwork. This role requires a high school diploma and at least one year of housekeeping supervisor experience, with a focus on safety and brand standards.