Housekeeping Manager – Guest Experience Leader

The LINE Hotels; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Job summary

The LINE DC is seeking a dynamic Housekeeping Manager to lead and optimize the housekeeping team in the Adams Morgan area. The role requires an entrepreneurial spirit, excellent communication, and a collaborative approach to partner with other departments for a consistently brilliant guest experience.

You will report to the Director of Housekeeping and drive standards for cleanliness, staffing, safety, and guest satisfaction across the property’s rooms and public spaces.

Qualifications

• Must be courteous and gracious, maintaining a professional demeanor at all times.
• Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.
• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions.
• Monitor housekeeping staff to ensure early room cleanliness for prompt check in.
• Coordinate room availability with the Front Office Manager.

Responsibilities

• Inspect all arriving hotel rooms, public spaces, exteriors and back of house daily and make necessary adjustments.
• Determine appropriate staffing levels for forecasted business and schedules employees accordingly.
• Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
• Develop actions plans to correct any deficiencies.
• Ensure Associates are briefed on daily needs.

Skills

Strong communication skills

Collaborative spirit

Ethical Conduct

Positive Attitude

Eye for Detail

Problem solving abilities

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

The LINE DC is seeking a dynamic Housekeeping Manager to lead and optimize the housekeeping team in the Adams Morgan area. The role requires an entrepreneurial spirit, excellent communication, and a collaborative approach to partner with other departments for a consistently brilliant guest experience.

You will report to the Director of Housekeeping and drive standards for cleanliness, staffing, safety, and guest satisfaction across the property’s rooms and public spaces.