Housekeeping Manager: Lead Luxury Hotel Team

Highgate; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels, a leading real estate investment and hospitality management company based in New York, is seeking a Housekeeping Manager to lead the heart of the house at premier NYC properties. You will guide a team to deliver impeccably clean guest rooms and outstanding service daily, while upholding brand standards and safety practices.

The ideal candidate demonstrates hands-on leadership, strong organizational skills, and a clear commitment to guest experience and operational excellence.

Qualifications

• High School Diploma or equivalent required; associate or bachelor's degree in hospitality management or related field preferred.
• Housekeeping supervisory experience in a hotel, resort, healthcare, residential or similar service-focused environment.
• Experience in full service, luxury, lifestyle, union or high-volume New York hotel environment preferred.
• Strong leadership, coaching, and team-building skills with a passion for delivering exceptional guest service.
• Knowledge of housekeeping operations, inventory management, scheduling, payroll, and labor management.
• Ability to handle sensitive associates and guest information with discretion and confidentiality.
• Strong organizational skills with the ability to prioritize, multitask, and adapt in a fast-paced environment.
• Proficiency with Microsoft Office and hotel PMS or quick to learn new technology.
• Demonstrated problem-solving skills with the ability to make sound decisions and resolve guest and operational issues.
• Knowledge of workplace safety, sanitation, chemical handling, and emergency-response practices.
• Ability to work flexible schedule including early mornings, evenings, weekends, holidays, extended hours.
• Ability to lift up to 30 pounds.
• Fluency in English required; additional languages valued.

Responsibilities

• Manage the daily operation of the Housekeeping Department in accordance with Highgate Hotels standards, policies, procedures, and service expectations.
• Recruit, supervise, coach, and support room attendants, house attendants, public-area attendants, inspectors, linen-room associates, and other housekeeping team members.
• Consistently meet Highgate Hotel and brand cleanliness, quality, and safety standards.
• Conduct daily inspections, monitor room readiness, manage large room turns and VIP arrivals, ensuring exceptional presentation.
• Partner with Front Office, Engineering, Laundry and other departments for seamless operations and guest experiences.
• Manage scheduling, staffing, productivity, payroll, inventories, purchasing, and departmental expenses to meet goals.
• Resolve guest concerns promptly, ensuring service recovery and high guest satisfaction.
• Ensure compliance with corporate Risk Management standards (MSDS, HazComm).
• Maintain compliance with policies, brand standards, safety regulations, OSHA/MSDS requirements, key control, risk management.
• Oversee housekeeping equipment, supplies, work orders, preventative cleaning, and Lost & Found operations.
• Lead daily pre-shift meetings, training, and coaching for continuous improvement and engagement.
• Monitor room status, special requests, and reports for accurate communication and efficient workflow.
• Promote a workplace culture of respect, teamwork, accountability, inclusion, and communication.
• Monitor inventory and distribution of guestroom supplies, linens, uniforms, amenities, cleaning products and equipment.
• Assist with inventory counts, purchasing requests, cost controls, loss prevention, and proper storage and rotation of supplies.

Skills

Leadership

Coaching

Team-building

Scheduling

Payroll

Labor management

Communication

PMS systems

Microsoft Office

Problem solving

Safety compliance

Education

High School Diploma

Hospitality degree preferred

Tools

Microsoft Office

PMS software

Job description

Highgate Hotels, a leading real estate investment and hospitality management company based in New York, is seeking a Housekeeping Manager to lead the heart of the house at premier NYC properties. You will guide a team to deliver impeccably clean guest rooms and outstanding service daily, while upholding brand standards and safety practices.

The ideal candidate demonstrates hands-on leadership, strong organizational skills, and a clear commitment to guest experience and operational excellence.