Assistant Housekeeping Manager – Luxury Hotel Ops

Highgate; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid jury duty leave

Job summary

Highgate Hotels is seeking an Assistant Housekeeping Manager for The Newbury Boston. You will ensure the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, delivering guests a clean, safe environment while controlling expenses and maximizing service levels.

Lead, coach and discipline staff; maintain schedules, inspect rooms and VIP suites, coordinate with Front Office, and uphold Highgate SOPs and Forbes standards.

Qualifications

• At least 5 years of progressive experience in a hotel or related field or a 4-year college degree with 3+ years of related experience.
• 1 year of Housekeeping management experience in a luxury setting preferred.
• Proficient in Windows, company-approved spreadsheets and word processing.

Responsibilities

• Ensure Housekeeping Department operates in an attentive, friendly, efficient and courteous manner.
• Respond to guest requests, problems, complaints and accidents with follow-up to ensure satisfaction.
• Motivate, coach, counsel and discipline housekeep­ing personnel per Highgate SOPs.

Skills

People management

Guest service

Attention to detail

Education

4-year college degree

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels is seeking an Assistant Housekeeping Manager for The Newbury Boston. You will ensure the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, delivering guests a clean, safe environment while controlling expenses and maximizing service levels.

Lead, coach and discipline staff; maintain schedules, inspect rooms and VIP suites, coordinate with Front Office, and uphold Highgate SOPs and Forbes standards.