Guest-Centric Hotel Housekeeping Coordinator

Highgate; New York (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels in New York City seeks a Housekeeping Coordinator to administer and coordinate housekeeping functions from the office and serve as the housekeeping receptionist. The role supports smooth operations across departments and ensures guest satisfaction in a fast-paced hotel environment.

The position requires clear communication, multitasking ability, and experience in hotel operations, with potential for supervisory responsibilities.

Qualifications

• Must be able to effectively communicate verbally and in writing with all levels of staff and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Previous supervisory responsibility preferred.

Responsibilities

• Prepare daily room attendant assignments according to productivity standards.
• Answer telephone and two-way radio requests and dispatch appropriate personnel.
• Maintain constant communication with other departments.
• Monitor room status and update PM reports with supervisor approval.
• Maintain Lost and Found procedures and policies.
• Monitor and manage guest traces and rental equipment.
• Oversee laundry/dry cleaning pick-up and delivery processes.
• Record housekeeping attendance daily.
• Issue and control keys; maintain key system.
• Complete maintenance requests and log progress.
• Ensure overall guest satisfaction.

Skills

Communication

Multitask

Customer service

Education

High School diploma

College coursework

Job description

Highgate Hotels in New York City seeks a Housekeeping Coordinator to administer and coordinate housekeeping functions from the office and serve as the housekeeping receptionist. The role supports smooth operations across departments and ensures guest satisfaction in a fast-paced hotel environment.

The position requires clear communication, multitasking ability, and experience in hotel operations, with potential for supervisory responsibilities.