Housekeeping Manager - Luxury Hotel Operations Lead

Highgate; San Francisco (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Job summary

Highgate Hotels in San Francisco’s Nob Hill area seeks a Housekeeping Manager to lead the department in delivering quality service and a clean, safe environment for guests. You will manage expenses, supervise housekeeping staff, and ensure compliance with corporate standards.

The role requires strong supervisory experience, attention to detail, and the ability to coordinate room turnover, inspections, and guest privacy while maintaining high service levels.

Qualifications

• At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
• Supervisory experience required.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Responsibilities

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
• Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
• Maintain a regularly scheduled cleaning program and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.

Job description

Highgate Hotels in San Francisco’s Nob Hill area seeks a Housekeeping Manager to lead the department in delivering quality service and a clean, safe environment for guests. You will manage expenses, supervise housekeeping staff, and ensure compliance with corporate standards.

The role requires strong supervisory experience, attention to detail, and the ability to coordinate room turnover, inspections, and guest privacy while maintaining high service levels.