Luxury Housekeeping Manager – VIP & Guest Experience

Highgate; Boston (MA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Tuition reimbursement

Zusammenfassung

Highgate Hotels is seeking a PM Housekeeping Manager to lead the housekeeping department, ensuring a clean, safe guest environment and efficient operations. The role emphasizes training, safety compliance, and maintaining high service standards throughout the property in Boston.

The candidate should have a track record of managing housekeeping teams in luxury settings, proficiency with basic office software, and strong communication skills to coordinate with other departments and guests.

Qualifikationen

• Must be able to effectively communicate with guests and staff in a courteous, proactive manner.
• Must multitask and prioritize departmental functions to meet deadlines.
• Must maintain high standards of personal appearance and grooming and present a professional image.

Aufgaben

• Oversee housekeeping operations to ensure attentive, friendly, efficient service and a clean environment.
• Respond to guest requests, problems, and complaints promptly and ensure guest satisfaction.
• Lead, coach and discipline housekeeping staff in line with Highgate SOPs and training standards.

Kenntnisse

Communication skills

Multitasking

Guest service mindset

Ausbildung

4-year college degree and 3+ years of related experience

Tools

Windows OS

Office spreadsheets

Word processing software

Jobbeschreibung

Highgate Hotels is seeking a PM Housekeeping Manager to lead the housekeeping department, ensuring a clean, safe guest environment and efficient operations. The role emphasizes training, safety compliance, and maintaining high service standards throughout the property in Boston.

The candidate should have a track record of managing housekeeping teams in luxury settings, proficiency with basic office software, and strong communication skills to coordinate with other departments and guests.