Housekeeping Leader: Elevate Cleanliness & Guest Experience

Concord Hospitality Enterprises; Grand Rapids (MI); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Medical, dental, and vision insurance

Life insurance

Short/long-term disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑coded

Descripción de la vacante

Concord Hospitality in Grand Rapids is seeking a Housekeeping Manager to oversee housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This hands-on leader collaborates with Front Desk and Maintenance to maintain high standards of safety and quality while driving efficiency and guest satisfaction.

The role emphasizes team development, adherence to brand standards, and continuous improvement across operations to deliver outstanding guest

Formación

• Leadership experience in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor
• Strong attention to detail and commitment to quality
• Excellent communication skills and ability to interact professionally with guests, managers, and team members
• Proven ability to lead a team, drive results, and foster engagement
• Professionalism, integrity, and pride in your work

Responsabilidades

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences
• Oversee scheduling, staffing, and performance management for the department
• Implement and maintain cleaning procedures, safety standards, and quality control measures
• Coach and hold team members accountable while supporting their professional development
• Monitor inventory, manage departmental supplies, and maintain operational efficiency
• Ensure compliance with property policies, brand standards, and regulatory requirements

Descripción del empleo

Concord Hospitality in Grand Rapids is seeking a Housekeeping Manager to oversee housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This hands-on leader collaborates with Front Desk and Maintenance to maintain high standards of safety and quality while driving efficiency and guest satisfaction.

The role emphasizes team development, adherence to brand standards, and continuous improvement across operations to deliver outstanding guest