Lead Housekeeping & Laundry Manager Elevate Guest Experience

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition assistance

Discounted room rates

Career development

Job summary

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring a spotless guest environment and seamless operations across Front Desk and Maintenance.

You will set the standard for professionalism, coach and develop staff, manage scheduling and performance, implement cleaning procedures and safety measures, and champion a Great Place to Work culture for your team and guests.

Qualifications

• Leadership experience in hotels or multi-unit properties.
• Strong attention to detail and commitment to quality.
• Excellent communication with guests and colleagues.
• Proven ability to lead a team and drive results.
• Professionalism, integrity, and teamwork.

Responsibilities

• Lead and mentor housekeeping, laundry, and houseperson teams to high cleanliness standards.
• Collaborate with Front Desk and Maintenance for smooth operations.
• Oversee scheduling, staffing, and performance management.
• Implement cleaning procedures, safety standards, and quality control.
• Monitor inventory and manage supplies to maintain efficiency.
• Ensure compliance with policies and brand standards.

Skills

Leadership

Communication

Guest service

Team building

Problem solving

Job description

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring a spotless guest environment and seamless operations across Front Desk and Maintenance.

You will set the standard for professionalism, coach and develop staff, manage scheduling and performance, implement cleaning procedures and safety measures, and champion a Great Place to Work culture for your team and guests.