Housekeeping Manager: Lead Cleaning & Guest Experience

Sheraton Grand Rapids Airport; Grand Rapids (MI); On-site; USD 52,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality seeks a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams at our Grand Rapids property, ensuring exceptional cleanliness and a seamless guest experience while collaborating with Front Desk and Maintenance.

This hands-on leader sets professionalism, attention to detail, and operational excellence, inspiring the team and managing scheduling, training, and performance to deliver superior service.

Qualifications

• Leadership experience in hotels, hospitals, or multi‑unit housing as a Housekeeping or Cleaning Supervisor.
• Strong attention to detail and commitment to quality.
• Excellent communication skills and ability to interact professionally with guests, managers, and team members.
• Proven ability to lead a team, drive results, and foster engagement.
• Professionalism, integrity, and pride in your work.

Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity.
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences.
• Oversee scheduling, staffing, and performance management for the department.
• Implement and maintain cleaning procedures, safety standards, and quality control measures.
• Coach and hold team members accountable while supporting their professional development.
• Monitor inventory, manage departmental supplies, and maintain operational efficiency.
• Ensure compliance with property policies, brand standards, and regulatory requirements.

Skills

Leadership

Detail‑oriented

Communication

Team leadership

Job description

Concord Hospitality seeks a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams at our Grand Rapids property, ensuring exceptional cleanliness and a seamless guest experience while collaborating with Front Desk and Maintenance.

This hands-on leader sets professionalism, attention to detail, and operational excellence, inspiring the team and managing scheduling, training, and performance to deliver superior service.