Head of Housekeeping & Guest Experience

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition assistance

Discounted room rates

Training and advancement opportunities

Job summary

Concord Hospitality is looking for a Housekeeping Manager in Grand Rapids to lead the housekeeping, laundry, and houseperson teams while ensuring exceptional cleanliness and guest experiences. The role collaborates with Front Desk and Maintenance and requires a hands-on leader who sets a standard for professionalism and operational excellence.

You will inspire your team, coach staff, and ensure compliance with brand standards and policies, while maintaining a Great Place to Work environment for

Qualifications

• Leadership experience in hotels or similar settings.
• Strong attention to detail and commitment to quality.
• Excellent communication skills with guests, managers, and teammates.
• Proven ability to lead a team, drive results and foster engagement.
• Professionalism, integrity and pride in your work.

Responsibilities

• Lead housekeeping, laundry, and houseperson teams to high cleanliness and productivity standards.
• Collaborate with Front Desk and Maintenance to ensure smooth operations and guest experiences.
• Oversee scheduling, staffing, and performance for the department.
• Implement and maintain cleaning procedures, safety standards, and quality control measures.
• Coach and hold team members accountable while supporting development.
• Monitor inventory and manage supplies for department efficiency.

Skills

Leadership

Attention to detail

Communication

Team leadership

Professionalism

Job description

Concord Hospitality is looking for a Housekeeping Manager in Grand Rapids to lead the housekeeping, laundry, and houseperson teams while ensuring exceptional cleanliness and guest experiences. The role collaborates with Front Desk and Maintenance and requires a hands-on leader who sets a standard for professionalism and operational excellence.

You will inspire your team, coach staff, and ensure compliance with brand standards and policies, while maintaining a Great Place to Work environment for