Housekeeping & Laundry Operations Lead

Sonesta International Hotels Corporation; Baltimore, Northern (MD, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Sonesta International Hotels Corporation is seeking a proactive housekeeping supervisor to oversee daily operations across guest rooms, suites, public spaces, laundry areas, and back-of-house spaces.

The role emphasizes training, coaching, scheduling, and supporting overall cleanliness and guest satisfaction within a fast-paced hospitality environment. Prior housekeeping or hotel operations experience is preferred, with a focus on safety and efficiency.

Qualifications

• Experience leading or supervising housekeeping or laundry teams preferred.
• Strong knowledge of housekeeping operations, room inspection standards, and inventory management.

Responsibilities

• Supervise daily housekeeping and laundry operations across guest rooms, suites, public spaces, and back-of-house areas.
• Train, coach, and schedule team members to deliver high standards of cleanliness and guest experience.
• Monitor guest satisfaction, room readiness, and service recovery across shifts.
• Support productivity, labor management, inventory organization, linen control, and equipment upkeep.

Skills

Leadership

Communication

Problem-solving

Multitasking

Job description

Sonesta International Hotels Corporation is seeking a proactive housekeeping supervisor to oversee daily operations across guest rooms, suites, public spaces, laundry areas, and back-of-house spaces.

The role emphasizes training, coaching, scheduling, and supporting overall cleanliness and guest satisfaction within a fast-paced hospitality environment. Prior housekeeping or hotel operations experience is preferred, with a focus on safety and efficiency.