Housekeeping & Laundry Manager — Elevate Guest Experience

Hyatt Hotels Corporation; Belgrade (MT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑manag

Job summary

Concord Hospitality seeks a Housekeeping Manager to lead housekeeping, laundry, and houseperson teams, ensuring top cleanliness and guest satisfaction. You will collaborate with Front Desk and Maintenance, set standards, and drive operational excellence with hands-on leadership.

Responsibilities include scheduling, training, performance management, safety and quality controls, and managing inventory while maintaining compliance with brand standards and policies.

Qualifications

• Leadership experience in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor.
• Strong attention to detail and commitment to quality.
• Excellent communication skills and ability to interact professionally with guests, managers, and team members.

Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity.
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences.
• Oversee scheduling, staffing, and performance management for the department.
• Implement and maintain cleaning procedures, safety standards, and quality control measures.
• Coach and hold team members accountable while supporting their professional development.
• Monitor inventory, manage departmental supplies, and maintain operational efficiency.
• Ensure compliance with property policies, brand standards, and regulatory requirements.

Skills

Leadership

Attention to detail

Communication skills

Guest interaction

Job description

Concord Hospitality seeks a Housekeeping Manager to lead housekeeping, laundry, and houseperson teams, ensuring top cleanliness and guest satisfaction. You will collaborate with Front Desk and Maintenance, set standards, and drive operational excellence with hands-on leadership.

Responsibilities include scheduling, training, performance management, safety and quality controls, and managing inventory while maintaining compliance with brand standards and policies.