Housekeeping & Laundry Manager – Guest Experience Leader

Concord Hospitality Enterprises; Belgrade (MT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Life & disability insurance

401(k) with match

Tuition assistance

Discounted room rates

Training & career development

Job summary

Concord Hospitality Enterprises is seeking a hands-on Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring top-tier cleanliness and an exceptional guest experience. You will collaborate with Front Desk and Maintenance, manage schedules, train staff, and uphold safety standards and brand guidelines while driving operational excellence across the property.

This role requires a proactive leader who can mentor team members, uphold a Great Place to Work culture, and

Qualifications

• Experience leading housekeeping or cleaning teams in hotels or multi-unit properties.
• Strong attention to detail and commitment to quality.
• Excellent communication with guests and colleagues.
• Proven ability to lead a team, drive results, and foster engagement.

Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity.
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences.
• Oversee scheduling, staffing, and performance management for the department.
• Implement and maintain cleaning procedures, safety standards, and quality control measures.
• Coach and hold team members accountable while supporting their professional development.
• Monitor inventory, manage departmental supplies, and maintain operational efficiency.
• Ensure compliance with property policies, brand standards, and regulatory requirements.

Skills

Leadership experience

Attention to detail

Communication skills

Team leadership

Professionalism

Job description

Concord Hospitality Enterprises is seeking a hands-on Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring top-tier cleanliness and an exceptional guest experience. You will collaborate with Front Desk and Maintenance, manage schedules, train staff, and uphold safety standards and brand guidelines while driving operational excellence across the property.

This role requires a proactive leader who can mentor team members, uphold a Great Place to Work culture, and