Housekeeping Dispatch Coordinator

Hilton; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase plan (ESPP)

Paid parental leave

Mental health resources

Job summary

Hilton is seeking a punctual Housekeeping Dispatcher to support the hotels operations on site. You will respond to guest and team requests, dispatch the right service, and maintain records in the work order/PMS system. You’ll also help with front desk communications about room status and assist with payroll, inventory, and equipment tasks.

The role emphasizes hospitality values and teamwork in a fast-paced hotel environment, ensuring smooth room readiness and guest satisfaction.

Qualifications

• Experience coordinating service requests and dispatch tasks.
• Ability to log and track requests in a work order/PMS.
• Strong communication with front desk and housekeeping teams.

Responsibilities

• Coordinate service requests: Respond promptly to incoming requests from guests and team members and efficiently dispatch appropriate service.
• Maintain service records: Log, track, and close service requests in the work order and/or property management system.
• Communicate room availability: Partner with Housekeeping and Property Operations teams to ensure the Front Office is notified of all vacant/ready rooms.
• Support office operations: Handle general office duties such as processing paperwork, scheduling staff, managing payroll, conducting inventory, maintaining equipment, and tracking guest feedback.

Skills

Coordination

Office administration

Payroll

Inventory management

Guest service

Tools

Property Management System (PMS)

Job description

Hilton is seeking a punctual Housekeeping Dispatcher to support the hotels operations on site. You will respond to guest and team requests, dispatch the right service, and maintain records in the work order/PMS system. You’ll also help with front desk communications about room status and assist with payroll, inventory, and equipment tasks.

The role emphasizes hospitality values and teamwork in a fast-paced hotel environment, ensuring smooth room readiness and guest satisfaction.