Housekeeping Dispatcher

French Lick Resort; French Lick (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

French Lick Resort seeks a Dispatcher to manage incoming calls for guest and employee needs, assign tasks to House Attendants, and coordinate with Front Office and supervisory staff. You will monitor room status, handle requests, and maintain records of communications and payroll-related data.

The position requires a high school diploma, strong communication skills, and basic computer and typing abilities. Background checks and drug screening are required for employment.

Qualifications

• Must have High School Diploma or High School Equivalency Diploma (HSED).
• Must have a pleasant speaking voice.
• Previous administrative background preferred.
• General knowledge of computers.
• Excellent written and verbal communication skills.
• Must be able to type accurately (30 words per minute).
• Must be a minimum of 21 years of age to work in the Casino in a non-sensitive area.
• Employment contingent upon favorable background investigation and drug screen.

Responsibilities

• Assign daily duties to House Attendants and complete room assignments.
• Assign work for floors, deep cleaners and supervisors; manage time sections.
• Communicate guest needs, cleaning needs, and projects to appropriate personnel.
• Maintain room status through computer monitoring and updates to Front Office.
• Monitor room availability and communicate needs to Floor Supervisors.
• Maintain logs of calls and housekeeping/maintenance requests and assign accordingly.
• Keep Executive Housekeeper and Housekeeping Manager informed of issues.
• Practice professional telephone etiquette and guest service at all times.
• Forward lost and found items to Security and log items handled.
• Update payroll reports and ensure accurate punches and attendance.
• Maintain absentee logs for housekeeping staff.
• Place rooms out of order with management approval.
• Conduct daily pre-shift meetings with housekeeping staff and forecast turnover.
• Supervise night attendant duties and complete work assignments.
• Perform other related duties as requested by Management.

Skills

Pleasant speaking voice

Written and verbal communication

Computer literacy

Typing 30 wpm

Administrative background

Customer service orientation

Education

High School Diploma / HSED

Job description

BASIC FUNCTION: The Dispatcher is responsible for answering all incoming calls, i.e. guest needs, employee needs, interdepartmental communications, and assigning to appropriate personnel.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must have High School Diploma or High School Equivalency Diploma (HSED).

Must have a pleasant speaking voice.

Previous administrative background preferred.

General knowledge of computers.

Excellent written and verbal communication skills.

Must be able to type accurately (30 words per minute)

Must be a minimum of 21 years of age to work in the Casino in a non-sensitive area

Employment contingent upon favorable background investigation and drug screen.

ESSENTIAL FUNCTIONS:

1. Assigns daily duties to House Attendants, completes room assignments for Room Attendants; assigns work section and VIP room inspections for Floor Supervisors; assigns daily work for deep cleaner.
2. Communicates special guest needs, cleaning needs, and special projects to appropriate personnel.
3. Maintains complete control of room status through constant computer monitoring, frequent communication with updates to Front Office, and Floor Supervisors.
4. Monitors computer to ensure adequate room availability and communicates needs to Floor Supervisors.
5. Maintains a log of all telephone calls and requests for housekeeping services and maintenance needs and assigns requests to appropriate department/personnel.
6. Keeps Executive Housekeeper and Housekeeping Manager informed of all complaints, emergencies or unusual situations.
7. Practices excellent telephone etiquette (smile in voice) at all times. Remains alert, courteous and helpful to guests at all times.
8. Forwards all lost and found items to Security. Packages items to be mailed. Maintains log of such items.
9. Updates and monitors daily payroll reports, ensures accuracy of punches and employees working.
10. Maintains accurate absentee log for all housekeeping employees.
11. Places rooms out of order when necessary with approval from Executive Housekeeper or Housekeeping Manager.
12. Conducts daily pre-shift meetings with housekeeping staff, communicates daily needs, special projects and forecasts room turnover.
13. Supervises night attendant’s duties and completes work assignments.
14. Performs other related duties capable of being performed as requested by Management.

Source: Hospitality Online