Hourly Shift Coordinator

Popeyes-01d9eb60; Millington (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Popeyes is seeking an Hourly Shift Coordinator to lead shift-level operations and help drive sales and guest satisfaction. You will support the Restaurant General Manager and Assistant Manager while directing a team of Team Members to execute fast, accurate service in a clean environment.

The role emphasizes coaching, adherence to brand standards, and daily shift planning to optimize throughput and profitability. Availability for evenings, weekends, and holidays is required.

Qualifications

• Must be at least 18 years old
• HS Diploma or GED required, 2 years of college preferred
• 1-2 years of quick service restaurant experience
• Available to work evenings, weekends and holidays
• Ability to work long and/or irregular shifts as needed

Responsibilities

• Assist in managing restaurant operations during shifts to meet profitability and guest service targets
• Coach and provide feedback to Team Members to raise performance
• Ensure accurate and efficient preparation and sale of products for prompt delivery
• Uphold cash control, security procedures, and inventory controls
• Fill in for Team Members when needed to maintain smooth operations

Skills

Customer service

Leadership

Cash handling

Team coaching

Shift management

Time management

Education

High School Diploma or GED

2 years of college preferred

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant