Hotel Team Lead: Guest Experience & Operations

ESA Management, LLC; Lombard (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC is seeking a Team Lead to assist the General Manager in managing daily hotel operations and ensuring 100% guest satisfaction. The role includes resolving guest and associate issues, training staff on standards, and promoting safety and efficiency.

The TL may assume GM responsibilities as needed and will ensure adherence to company policies. Responsibilities include supporting revenue initiatives, monitoring inventory, and providing frontline guest service leadership to

Qualifications

• Comprehend simple instructions and write short notes and memos.
• Solid English reading, writing and verbal skills for guest and vendor communication.
• Operate the property management system technology.
• Oversee daily activities of 8–15 hourly associates.

Responsibilities

• Lead hotel operations on a day‑to‑day basis to ensure guest satisfaction.
• Assist the GM and drive revenue while controlling costs.
• Train associates on brand standards and performance expectations.
• Enforce company policies and safety procedures.
• Monitor inventories and ensure purchases stay within budget.

Skills

Comprehension & writing

English communication

Property management system

Basic arithmetic

Multitasking & prioritization

Team supervision

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Team Lead to assist the General Manager in managing daily hotel operations and ensuring 100% guest satisfaction. The role includes resolving guest and associate issues, training staff on standards, and promoting safety and efficiency.

The TL may assume GM responsibilities as needed and will ensure adherence to company policies. Responsibilities include supporting revenue initiatives, monitoring inventory, and providing frontline guest service leadership to