Hotel Operations Team Lead

ESA Management, LLC; Tewksbury (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

401(k) Savings Plan

Paid Time Off

Job summary

ESA Management, LLC is seeking a Hotel Team Lead to assist the General Manager in day-to-day operations, ensuring peak performance and guest satisfaction. The role requires supervising 8–15 hourly associates and maintaining safety and security standards.

Responsibilities include training staff on brand standards, enforcing policies, and helping manage budgets to maximize revenue and GOP. Prior hotel experience is required and strong English communication is essential.

Qualifications

• Prior hotel experience is required.
• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous supervisory experience is desired.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Assists GM in training associates on brand standards and job performance expectations.
• Upholds and enforces company standards and policy compliance at the hotel level.
• Assists the GM in monitoring in-house guest balances and issuance of refund checks.
• Assists with monitoring monthly inventory of supplies and equipment; ensures day-to-day purchases are within budget and with approved vendors.

Skills

English communication

Organizational skills

Supervisory abilities

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Hotel Team Lead to assist the General Manager in day-to-day operations, ensuring peak performance and guest satisfaction. The role requires supervising 8–15 hourly associates and maintaining safety and security standards.

Responsibilities include training staff on brand standards, enforcing policies, and helping manage budgets to maximize revenue and GOP. Prior hotel experience is required and strong English communication is essential.