Hotel Sales & Office Coordinator — Growth, Billing & Admin

TPG Hotels and Resorts; Traverse City (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Identity Theft Protection

Flexible Spending Account

401(k) Retirement Plan

Paid Time Off

Holidays

Job summary

Hotel Indigo Traverse City is seeking an organized Hotel Sales & Office Coordinator to support group sales, reservations, billing, and general hotel administration on-site. This on-site role serves as a key contact for group clients and collaborates with the General Manager, Accounting/HR office, sales team, and hotel operations.

This position requires PMS experience, strong MS Office skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Previous experience using a hotel property management system is required.

Responsibilities

• Respond to group inquiries and provide timely, professional follow-up.
• Create and manage group room blocks, reservations, rooming lists, rates, and special requests.
• Monitor group pickup, cutoff dates, deposits, and payment deadlines.
• Coordinate group billing instructions, charge routing, invoices, and final payments.
• Research and resolve billing questions or discrepancies.
• Maintain accurate group files, client correspondence, and reservation records.
• Provide basic administrative support to the General Manager, Accounting/HR office, and executive team.
• Assist with reports, spreadsheets, filing, data entry, correspondence, and special projects.
• Communicate group details and changes to the appropriate hotel departments.

Skills

Hotel PMS experience

Hotel reservations

Group sales

Billing

Administrative support

Microsoft Office (Outlook Word Excel)

Organizational skills

Communication skills

Customer service

Attention to detail

Independence / multitasking

Discretion with confidential info

High school diploma or equivalent

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hotel Indigo Traverse City is seeking an organized Hotel Sales & Office Coordinator to support group sales, reservations, billing, and general hotel administration on-site. This on-site role serves as a key contact for group clients and collaborates with the General Manager, Accounting/HR office, sales team, and hotel operations.

This position requires PMS experience, strong MS Office skills, and the ability to manage multiple priorities in a fast-paced environment.