Hotel Sales Coordinator—Flexible Schedule + Discounts

TPG Hotels & Resorts; Traverse City, Northern (MI, KY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Life Insurance

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts

Job summary

Hotel Indigo Traverse City, part of the TPG Hotels & Resorts portfolio, seeks an organized and professional Hotel Sales & Office Coordinator to support group sales, reservations, billing, and hotel administration. This on-site role acts as a main contact for group clients and collaborates with the General Manager, Accounting/HR, and the sales team.

The position requires experience with hotel systems and MS Office, strong organizational and customer-service skills, and the ability to manage

Qualifications

• Experience with hotel property management systems is required.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong organizational, communication, and customer-service skills.
• Excellent accuracy and attention to detail.
• Ability to work independently, manage multiple priorities, and meet deadlines.

Responsibilities

• Respond to group inquiries and provide timely, professional follow-up.
• Create and manage group room blocks, reservations, rooming lists, rates, and special requests.
• Monitor group pickup, cutoff dates, deposits, and payment deadlines.
• Coordinate group billing instructions, charge routing, invoices, and final payments.
• Research and resolve billing questions or discrepancies.
• Maintain accurate group files, client correspondence, and reservation records.
• Provide basic administrative support to the General Manager, Accounting/HR office, and executive team.
• Assist with reports, spreadsheets, filing, data entry, correspondence, and special projects.
• Communicate group details and changes to the appropriate hotel departments.

Skills

Organizational skills

Communication

Customer service

Attention to detail

Independent work

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

Hotel Indigo Traverse City, part of the TPG Hotels & Resorts portfolio, seeks an organized and professional Hotel Sales & Office Coordinator to support group sales, reservations, billing, and hotel administration. This on-site role acts as a main contact for group clients and collaborates with the General Manager, Accounting/HR, and the sales team.

The position requires experience with hotel systems and MS Office, strong organizational and customer-service skills, and the ability to manage