Hotel Sales Coordinator & Office Assistant

TPG Hotels and Resorts; Traverse City (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Identity Theft Protection

Flexible Spending Account

401(k) Retirement Plan

Paid Time Off

Holidays

Job summary

Hotel Indigo Traverse City is seeking an organized Hotel Sales & Office Coordinator to support group sales, reservations, billing, and general hotel administration on-site. This on-site role serves as a key contact for group clients and collaborates with the General Manager, Accounting/HR office, sales team, and hotel operations.

This position requires PMS experience, strong MS Office skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Previous experience using a hotel property management system is required.

Responsibilities

• Respond to group inquiries and provide timely, professional follow-up.
• Create and manage group room blocks, reservations, rooming lists, rates, and special requests.
• Monitor group pickup, cutoff dates, deposits, and payment deadlines.
• Coordinate group billing instructions, charge routing, invoices, and final payments.
• Research and resolve billing questions or discrepancies.
• Maintain accurate group files, client correspondence, and reservation records.
• Provide basic administrative support to the General Manager, Accounting/HR office, and executive team.
• Assist with reports, spreadsheets, filing, data entry, correspondence, and special projects.
• Communicate group details and changes to the appropriate hotel departments.

Skills

Hotel PMS experience

Hotel reservations

Group sales

Billing

Administrative support

Microsoft Office (Outlook Word Excel)

Organizational skills

Communication skills

Customer service

Attention to detail

Independence / multitasking

Discretion with confidential info

High school diploma or equivalent

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hotel Sales & Office Coordinator

Hotel Indigo Traverse City is seeking an organized and professional Hotel Sales & Office Coordinator to support group sales, reservations, billing, and general hotel administration. This on-site position serves as a key point of contact for group clients and works closely with the General Manager, Accounting/HR office, sales team, and hotel operations.

Key Responsibilities

• Respond to group inquiries and provide timely, professional follow-up.
• Create and manage group room blocks, reservations, rooming lists, rates, and special requests.
• Monitor group pickup, cutoff dates, deposits, and payment deadlines.
• Coordinate group billing instructions, charge routing, invoices, and final payments.
• Research and resolve billing questions or discrepancies.
• Maintain accurate group files, client correspondence, and reservation records.
• Provide basic administrative support to the General Manager, Accounting/HR office, and executive team.
• Assist with reports, spreadsheets, filing, data entry, correspondence, and special projects.
• Communicate group details and changes to the appropriate hotel departments.

Qualifications

• Previous experience using a hotel property management system is required.
• Experience with hotel reservations, group sales, billing, front office operations, or administrative support is preferred.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong organizational, communication, and customer-service skills.
• Excellent accuracy and attention to detail.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Professional demeanor and discretion when handling confidential guest, employee, and financial information.
• High school diploma or equivalent required.

This is an on-site position that will primarily work during normal business hours, with flexibility based on group activity and hotel needs.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED