Hotel Rooms Operations Leader

Westin Hotels & Resorts; Los Angeles (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Westin Hotels & Resorts in Los Angeles is seeking a Management-level leader to supervise the rooms operations teams (Front Office, Engineering/Maintenance, Housekeeping) and oversee staff performance. The role focuses on guest satisfaction, adherence to standards, and improving the department’s financial results.

The position requires a high school diploma or GED with 4 years in guest services or a 2-year degree with 2 years of related experience, plus strong leadership and communication skills.

Qualifications

• High school diploma or GED with 4 years of guest services or related experience.
• A 2-year degree plus 2 years of guest services/front desk/housekeeping experience.

Responsibilities

• Lead and manage rooms operations teams including Front Office, Engineering/Maintenance and Housekeeping.
• Drive guest satisfaction and monitor adherence to standards and procedures.
• Maximize departmental financial performance and meet property goals.

Skills

Leadership

Team management

Guest service

Communication

Education

High school diploma or GED

2-year degree in Hospitality or related

Job description

Westin Hotels & Resorts in Los Angeles is seeking a Management-level leader to supervise the rooms operations teams (Front Office, Engineering/Maintenance, Housekeeping) and oversee staff performance. The role focuses on guest satisfaction, adherence to standards, and improving the department’s financial results.

The position requires a high school diploma or GED with 4 years in guest services or a 2-year degree with 2 years of related experience, plus strong leadership and communication skills.