Rooms Operations Lead: Guest Experience & Ops

Westin Hotels & Resorts; Dallas (TX); Presencial; USD 60.000 - 73.000; Jornada completa

Descripción de la vacante

Westin Hotels & Resorts is seeking a management-level leader to assist in directing the rooms division, including Front Office, Engineering, and Housekeeping. You will supervise staff, drive guest satisfaction, and contribute to financial performance.

Responsibilities include implementing service standards, monitoring performance, and leading by example to inspire teams across departments. This role emphasizes guest focus and continuous improvement.

Formación

• Educational requirement: high school diploma or GED with 4 years in guest services, front desk, housekeeping, or related area.
• Or: 2-year degree in Hospitality, Business Administration, or related major with 2 years in guest services, front desk, housekeeping, or related area.

Responsabilidades

• Assist in managing execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping).
• Lead team to meet guest satisfaction and department financial goals.
• Publish guest satisfaction results and communicate goals to staff.
• Support scheduling to align with guest/occupancy demands.
• Perform hourly duties as needed and handle other duties as assigned.

Conocimientos

Team Leadership

Operations Management

Guest Service

Staff Development

Educación

High school diploma or GED

2-year degree in Hospitality/Business

Descripción del empleo

Westin Hotels & Resorts is seeking a management-level leader to assist in directing the rooms division, including Front Office, Engineering, and Housekeeping. You will supervise staff, drive guest satisfaction, and contribute to financial performance.

Responsibilities include implementing service standards, monitoring performance, and leading by example to inspire teams across departments. This role emphasizes guest focus and continuous improvement.