Rooms Operations Leader — Guest Experience & Growth

Westin Hotels & Resorts; Boston (MA); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Westin Hotels & Resorts in Boston is seeking a Rooms Operations Manager to assist in executing all rooms-area operations, including Front Office, Engineering/Maintenance, and Housekeeping. You will lead staff, drive guest satisfaction, and help maximize department financial performance.

The role requires either a high school diploma or GED with several years in guest services or a 2-year degree with related experience. A proactive, service-oriented leader will thrive in this environment.

Qualifications

• High school diploma or GED required; 4 years in guest services, front desk, housekeeping, or related area.
• Or
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years in guest services, front desk, housekeeping, or related area.

Responsibilities

• Assist in managing operations in rooms departments (Front Office, Engineering/Maintenance, Housekeeping).
• Lead team to meet guest satisfaction, productivity and financial goals.
• Monitor standards, procedures and results; communicate goals and results to staff.

Skills

Leadership

Guest service

Operations management

Education

High school diploma or GED

2-year degree in Hotel & Restaurant Management or related field

Tools

Property Management System

Job description

Westin Hotels & Resorts in Boston is seeking a Rooms Operations Manager to assist in executing all rooms-area operations, including Front Office, Engineering/Maintenance, and Housekeeping. You will lead staff, drive guest satisfaction, and help maximize department financial performance.

The role requires either a high school diploma or GED with several years in guest services or a 2-year degree with related experience. A proactive, service-oriented leader will thrive in this environment.