Hotel Rooms Controller & Front Desk Specialist

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

$700 Referral Bonus

Discounts at casino properties

Career development opportunities

Job summary

A prominent entertainment company is seeking a Front Desk Agent to manage guest relations and enhance customer experience. The ideal candidate will have a high school diploma and at least one year of guest service experience. Responsibilities include maintaining room status, utilizing software for data analysis, and providing exceptional customer service. Benefits include day-one medical coverage, education reimbursement, and career growth opportunities. This position is crucial for ensuring guest satisfaction and operational excellence.

Qualifications

• 1 year of guest service experience and/or training.
• Preferred experience as a Front Desk Agent.
• Experience in a 4-to-5-star hotel preferred.

Responsibilities

• Maintain knowledge of guest room status.
• Convey information clearly to guests.
• Utilize software for property-specific data.
• Organize room inventory according to occupancy.
• Block reservations based on preferences.
• Work with sales on group functions.
• Analyze guest surveys for improvements.

Skills

Customer service skills

Communication

Organizational skills

Detail-oriented

Confidentiality

Education

High School diploma or equivalent

Job description

A prominent entertainment company is seeking a Front Desk Agent to manage guest relations and enhance customer experience. The ideal candidate will have a high school diploma and at least one year of guest service experience. Responsibilities include maintaining room status, utilizing software for data analysis, and providing exceptional customer service. Benefits include day-one medical coverage, education reimbursement, and career growth opportunities. This position is crucial for ensuring guest satisfaction and operational excellence.