FRONT DESK CLERK- OGLE HAUS

Belterra Casino Resort; Vevay (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

A leading entertainment venue in Indiana is seeking a Front Desk Clerk to provide exemplary service to guests. Responsibilities include managing guest accommodations, processing checkouts, and ensuring positive guest relations. Candidates must possess effective communication skills and be at least 18 years old. A high school education is required, along with flexibility to work different shifts. The position embodies a commitment to excellent customer service and operational efficiency.

Qualifications

• Must be at least 18 years of age.
• Flexible to work varying shifts and time schedules.
• Ability to obtain and maintain necessary licenses.

Responsibilities

• Provide superior customer service to guests.
• Assign guest accommodations and maintain guest relations.
• Process guest accounts upon checkout efficiently.

Skills

Effective communication skills

Ability to use office equipment

Flexibility in work schedule

Education

High school education or equivalent

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Front Desk Clerk is responsible for providing superior service to both the internal and external customer. The Front Desk Clerk is also responsible for welcoming and providing service to guests of the hotel.

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Assigns guest accommodations in accordance with current procedures.
• Handles assigned bank properly and performs account postings.
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
• Accepts same day and advance reservations as required.
• Processes guest accounts upon checkout in an efficient and accurate manner.
• Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel.
• Maintains ongoing knowledge of all Belterra Casino Resort & Spa services and entertainment opportunities.

Qualifications

• Ability to use all equipment associated with the position, including, but not limited to, keyboards, telephones, fax machines, copiers and printers.
• Ability to communicate effectively at all times with customers, as well as all levels of employees.
• Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
• Ability to effectively use a computer to access, understand and input customer information.
• This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.
• Must be flexible to work varying shifts and time schedules as needed.
• Effective communication skills.
• Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations.
• Must be at least 18 years of age.

The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.