Guest Experience Front Desk Agent

HOTEL TYBEE; Tybee Island (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A coastal hotel is seeking a Front Desk Agent to efficiently manage guest registrations, handle payments, and ensure positive guest experiences. Responsibilities include greeting guests, processing reservations, collecting payments, and resolving inquiries or complaints. The ideal candidate should have excellent customer service skills and be able to manage various tasks in a fast-paced environment. High School Diploma required, with two to four years of relevant experience preferred.

Qualifications

• Ability to read and interpret documents such as safety rules and manuals.
• Ability to solve practical problems with limited standardization.
• Ability to compute bills and perform bookkeeping activities.

Responsibilities

• Greet, register, and assign rooms to guests.
• Compute bills, collect payments, and issue room keys.
• Handle guest inquiries and complaints.

Skills

Communication skills

Professionalism

Customer service skills

Effective Leadership skills

Education

High School Diploma

Tools

Payroll systems

Word processing software

Spreadsheet software

Accounting software

Point of sale software

Job description

A coastal hotel is seeking a Front Desk Agent to efficiently manage guest registrations, handle payments, and ensure positive guest experiences. Responsibilities include greeting guests, processing reservations, collecting payments, and resolving inquiries or complaints. The ideal candidate should have excellent customer service skills and be able to manage various tasks in a fast-paced environment. High School Diploma required, with two to four years of relevant experience preferred.