Hotel Front Desk Agent

Doubletree by Hilton Charlotte City Center; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Doubletree by Hilton Charlotte City Center is seeking a dedicated front desk agent to provide exceptional guest experiences. You will be responsible for welcoming guests, managing bookings, and ensuring accurate guest information. Ideal candidates will have at least 1 year of experience in hospitality, excellent communication abilities, and a strong commitment to customer satisfaction. Join our team to help create memorable stays for our guests.

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent or similar role.
• Ability to manage stressful situations and resolve customer complaints effectively.
• Strong communication skills to connect with guests and staff.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Handle incoming calls and room bookings while addressing guest inquiries.
• Ensure accurate bookkeeping and guest information management.
• Coordinate with housekeeping to prepare accommodations.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school graduate or GED equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Previous experience or working knowledge of Microsoft Office and reservation management systems
• Experience answering telephone calls and troubleshooting stressful situations
• High school graduate, GED recipient, or equivalent