Hotel Reservations Specialist: Guest-Centric Bookings

Destination by Hyatt; Chapel Hill (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free room nights

Health insurance

401K with company match

Paid vacation

Tuition reimbursement

Employee stock purchase plan

Job summary

The Carolina Inn in Chapel Hill, NC, is seeking a Reservations Agent to manage external phone calls and book hotel reservations. Responsibilities include handling inquiries courteously and promoting hotel services to maximize revenues.

This on-property hourly position offers excellent benefits such as 12 free room nights after 90 days, health insurance, and a 401K plan with company match. Applicants must communicate proficiently in English and have prior hotel experience.

Qualifications

• Must communicate proficiently in English, both written and verbally.
• Prior hotel experience preferred.
• Opera PMS experience is strongly preferred.

Responsibilities

• Manage external phone calls and booking hotel reservations.
• Provide adequate information concerning the hotel and its services.
• Process reservations via phone, email, fax, or interdepartmental correspondence.

Skills

Customer service

Multi-tasking

Telephone etiquette

Microsoft Office Suite

Opera PMS

Job description

The Carolina Inn in Chapel Hill, NC, is seeking a Reservations Agent to manage external phone calls and book hotel reservations. Responsibilities include handling inquiries courteously and promoting hotel services to maximize revenues.

This on-property hourly position offers excellent benefits such as 12 free room nights after 90 days, health insurance, and a 401K plan with company match. Applicants must communicate proficiently in English and have prior hotel experience.