Front Office Supervisor: Lead Guest Experience

Hyatt Hotels Corporation; Chapel Hill (NC); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free room nights

Medical insurance

401K match

Paid time off

Tuition reimbursement

Employee discounts

Stock purchase plan

Job summary

The Carolina Inn in Chapel Hill is seeking a Front Office Supervisor to lead the front desk, concierge and retail teams, ensuring exceptional guest service and smooth daily operations. You will coach colleagues, resolve guest concerns, and collaborate with housekeeping and reservations to optimize the guest experience.

The role emphasizes hands-on leadership, maintaining service excellence and a positive team culture while supporting strategic initiatives to drive occupancy and revenue.

Qualifications

• Minimum of 2 years of progressive supervisory experience in Front Office or Rooms Division.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in hotel management software (e.g., Opera, PMS, or similar systems).

Responsibilities

• Supervise and lead front desk associates, concierge staff, and retail staff.
• Lead by example, ensuring a seamless and memorable experience for every guest and team member.
• Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience.
• Support the development and execution of strategic initiatives aimed at increasing occupancy and revenue.
• Manage daily operations while fostering a positive, collaborative, and high-performance team culture.
• Handle billing, payments, and financial transactions accurately.
• Maintain compliance with Hyatt policies, brand standards, and safety procedures.
• Resolve guest concerns promptly and professionally.

Skills

Leadership

Communication

Problem solving

Guest service

Tools

Opera

PMS

Job description

The Carolina Inn in Chapel Hill is seeking a Front Office Supervisor to lead the front desk, concierge and retail teams, ensuring exceptional guest service and smooth daily operations. You will coach colleagues, resolve guest concerns, and collaborate with housekeeping and reservations to optimize the guest experience.

The role emphasizes hands-on leadership, maintaining service excellence and a positive team culture while supporting strategic initiatives to drive occupancy and revenue.