Weekend Reservations & Guest Services Pro

Chetola; North Carolina; On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Comprehensive benefits including health, dental, and vision

Competitive hourly pay

On-property perks

Job summary

A luxury mountain resort in North Carolina seeks a detail-oriented Reservations Agent to enhance guest experiences through seamless communication and exceptional service. This full-time role requires welcoming interactions with guests, proficient use of property management systems, and a commitment to creating memorable experiences. Candidates should be organized, enjoy multi-tasking, and possess strong verbal communication skills. Weekend availability is essential, as is a passion for hospitality.

Qualifications

• Availability to work Friday through Sunday is required.
• Prior experience in hospitality, reservations, or customer service preferred.
• Ability to multitask and remain organized in a fast-paced environment.

Responsibilities

• Answer reservation and guest service calls promptly and professionally.
• Assist guests with booking, modifying, and canceling reservations.
• Coordinate closely with various departments to ensure guest needs are met.

Skills

Attention to detail

Strong computer skills

Verbal communication skills

Customer service orientation

Tools

Property Management System (PMS)

PBX/telephone system

Job description

A luxury mountain resort in North Carolina seeks a detail-oriented Reservations Agent to enhance guest experiences through seamless communication and exceptional service. This full-time role requires welcoming interactions with guests, proficient use of property management systems, and a commitment to creating memorable experiences. Candidates should be organized, enjoy multi-tasking, and possess strong verbal communication skills. Weekend availability is essential, as is a passion for hospitality.