Hotel PBX Operator & Guest Services Dispatcher

The Crescent Hotels Group; Bethesda (MD); On-site; USD 21,000 - 29,000; Full time

Job summary

Crescent Hotels & Resorts in Bethesda, MD is seeking a PBX Operator to join our front desk team. You will manage reservations, answer calls, greet guests, and direct lines using a computer console, ensuring accurate message relay.

The role requires hotel experience, strong English communication, and a team-focused attitude; a high school diploma is preferred. Prior PBX or guest services experience is advantageous.

Qualifications

• Must have ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.

Responsibilities

• Manage and respond to reservation inquiries via phone, email, and booking platforms.
• Promptly answer telephone calls and greet callers with a positive voice; direct calls to appropriate lines.
• Act as dispatcher for security, guest services and property operations associates; provide timely information via paging system and radios.
• Transcribe complete messages and verify accuracy; input and retrieve messages from the computer as requested.

Skills

English communication

Customer service

Team player

Education

High School

Tools

PBX system

Job description

Crescent Hotels & Resorts in Bethesda, MD is seeking a PBX Operator to join our front desk team. You will manage reservations, answer calls, greet guests, and direct lines using a computer console, ensuring accurate message relay.

The role requires hotel experience, strong English communication, and a team-focused attitude; a high school diploma is preferred. Prior PBX or guest services experience is advantageous.