Hotel PBX & Guest Services Dispatcher

Crescent Hotels & Resorts; Bethesda (MD); On-site; USD 20,000 - 29,000; Full time

Job summary

Crescent Hotels & Resorts in Bethesda, MD is seeking a PBX Operator to join our hotel team. You will manage reservations, answer calls, greet guests, and route messages using a multi-line system to ensure seamless service.

The ideal candidate has strong English communication, a professional appearance, and a team-oriented mindset. Prior hotel or high-volume customer service experience is preferred, with the ability to work in a fast-paced environment.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Professional appearance and manner at all times.
• Ability to input and retrieve information using a moderately complex computer system.
• Team player who can help co-workers with their job duties.

Responsibilities

• Answer and route calls to correct extensions using a multi-line console.
• Greet callers, provide information, and take messages.
• Dispatch for security, guest services and property operations.
• Input and relay information accurately using the computer system.
• Read messages aloud and verify accuracy for guests.

Skills

Customer service

English communication

Team player

Telephone etiquette

Education

High School (preferred)

Tools

PBX system

Job description

Crescent Hotels & Resorts in Bethesda, MD is seeking a PBX Operator to join our hotel team. You will manage reservations, answer calls, greet guests, and route messages using a multi-line system to ensure seamless service.

The ideal candidate has strong English communication, a professional appearance, and a team-oriented mindset. Prior hotel or high-volume customer service experience is preferred, with the ability to work in a fast-paced environment.