Hotel PBX & Guest Services Operator

Makeready Llc; Charleston (SC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Accommodating PTO/PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

401k with company match

Student loan repayment program

Additional ancillary benefits

Job summary

Makeready LLC in Charleston, SC is seeking a friendly PBX Operator to answer incoming calls on the hotel switchboard, provide reservations information, and assist guests with courtesy and professionalism.

The role requires clear communication with other departments, the ability to multitask, and a proactive approach to resolving guest concerns. You will contribute to a welcoming guest experience in a fast-paced hospitality setting.

Qualifications

• Friendly phone voice with excellent communication skills.
• Ability to multitask and respond to guest requests politely.
• Experience in hospitality or call-center environments is a plus.

Responsibilities

• Operate the hotel's switchboard and route calls efficiently and professionally.
• Provide reservations information and guest assistance.
• Respond promptly to inquiries and coordinate with other departments.
• Maintain courteous and approachable demeanor.
• Handle multiple tasks simultaneously in a fast-paced environment.

Skills

Phone etiquette

Customer service

Multitasking

Clear communication

Hospitality experience

Tools

PBX system

Job description

Makeready LLC in Charleston, SC is seeking a friendly PBX Operator to answer incoming calls on the hotel switchboard, provide reservations information, and assist guests with courtesy and professionalism.

The role requires clear communication with other departments, the ability to multitask, and a proactive approach to resolving guest concerns. You will contribute to a welcoming guest experience in a fast-paced hospitality setting.