Hotel PBX & Guest Services Operator | Flexible 2nd Shift

Black Drum Brewing; Myrtle Beach, Northern (SC, KY); Hybrid; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free Lunch

Free Health Club Membership

Discounted travel program benefits for

Job summary

Hilton Myrtle Beach Resort is seeking a friendly, guest-focused team member for a full-time, year-round position. The role emphasizes responding to guest inquiries by phone, sharing knowledge of hotel facilities, and delivering exceptional service with a smile to every guest.

Responsibilities include handling emergencies with clear communication, accurately logging messages, and operating standard office equipment.

Qualifications

• 2 years of customer service experience required.
• Experience with a multi-line phone system preferred.

Responsibilities

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Skills

Customer Service

Multi-line phone system

Job description

Hilton Myrtle Beach Resort is seeking a friendly, guest-focused team member for a full-time, year-round position. The role emphasizes responding to guest inquiries by phone, sharing knowledge of hotel facilities, and delivering exceptional service with a smile to every guest.

Responsibilities include handling emergencies with clear communication, accurately logging messages, and operating standard office equipment.