PBX Communications Operator

Hilton Myrtle Beach Resort

Myrtle Beach (SC)

On-site

USD 15,000 - 21,000

Full time

3 days ago

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Benefits offered by this job

Free Lunch

Free Health Club Membership

Discounted travel program benefits

Job summary

Hilton Myrtle Beach Resort in Myrtle Beach, South Carolina is seeking a guest services associate to respond to inquiries, resolve issues, and provide information about all hotel facilities and services. This is a full-time, year-round position on a 2nd shift, including holidays and weekends.

We offer a free lunch, free health club membership, and discounted travel program benefits for team members and their families, along with additional perks. Hilton is an Equal Opportunity Employer.

Responsibilities

Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
Provide information and demonstrate knowledge of all hotel facilities and services.
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Job description

Responsibilities

Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
Provide information and demonstrate knowledge of all hotel facilities and services.
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a full-time, year-round position at the Hilton Myrtle Beach Resort. Flexible schedule required 2nd shift, including holidays and weekends is required.

We offer,