Hotel PBX & Guest Services Operator (2nd Shift) – Perks

EOS; Myrtle Beach (SC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free Lunch

Free Health Club Membership

Discounted travel program

Job summary

Hilton Myrtle Beach Resort is seeking a full-time guest services associate to respond to guest inquiries by telephone, provide information about facilities and services, and handle emergencies with accurate, timely communication.

The role requires a flexible schedule (2nd shift, including holidays and weekends) and offers perks such as Free Lunch, Free Health Club Membership, and a discounted travel program for team members and their families.

Responsibilities

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Job description

Hilton Myrtle Beach Resort is seeking a full-time guest services associate to respond to guest inquiries by telephone, provide information about facilities and services, and handle emergencies with accurate, timely communication.

The role requires a flexible schedule (2nd shift, including holidays and weekends) and offers perks such as Free Lunch, Free Health Club Membership, and a discounted travel program for team members and their families.