Hotel PBX & Guest Services Operator (2nd Shift)

EOS Hospitality LLC; Myrtle Beach, Northern (SC, KY); Hybrid; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free Lunch

Free Health Club Membership

Discounted travel for team and family

Job summary

Hilton Myrtle Beach Resort is seeking a friendly, guest-focused full-time hospitality associate in Myrtle Beach, SC. You will handle guest inquiries by phone, provide detailed information on hotel facilities, and relay accurate information in emergencies.

You will also manage messages and operate office equipment, contributing to a smooth guest experience. Flexible 2nd shift work required, including holidays and weekends.

Qualifications

• 2 years of customer service experience
• Preferred: 1 year of experience with a multi-line phone system

Responsibilities

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Skills

Customer service

Job description

Hilton Myrtle Beach Resort is seeking a friendly, guest-focused full-time hospitality associate in Myrtle Beach, SC. You will handle guest inquiries by phone, provide detailed information on hotel facilities, and relay accurate information in emergencies.

You will also manage messages and operate office equipment, contributing to a smooth guest experience. Flexible 2nd shift work required, including holidays and weekends.