Guest Services PBX Operator — Friendly 2nd Shift

Hilton Myrtle Beach Resort; Myrtle Beach (SC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free Lunch

Free Health Club Membership

Discounted travel program benefits

Job summary

Hilton Myrtle Beach Resort in Myrtle Beach, South Carolina is seeking a guest services associate to respond to inquiries, resolve issues, and provide information about all hotel facilities and services. This is a full-time, year-round position on a 2nd shift, including holidays and weekends.

We offer a free lunch, free health club membership, and discounted travel program benefits for team members and their families, along with additional perks. Hilton is an Equal Opportunity Employer.

Responsibilities

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Job description

Hilton Myrtle Beach Resort in Myrtle Beach, South Carolina is seeking a guest services associate to respond to inquiries, resolve issues, and provide information about all hotel facilities and services. This is a full-time, year-round position on a 2nd shift, including holidays and weekends.

We offer a free lunch, free health club membership, and discounted travel program benefits for team members and their families, along with additional perks. Hilton is an Equal Opportunity Employer.